How ags99 collects, uses, stores, and protects your personal information — explained clearly and transparently.
These six principles summarise ags99's approach to data privacy. The complete policy document below provides the full legal detail on each commitment.
Every byte of data transmitted between your device and ags99 servers is protected by TLS 1.3 encryption. Your login credentials, payment details, and personal documents are never sent or stored in plain text.
ags99 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing agencies. Your data is used exclusively to operate your Account and deliver our Services.
Identity documents submitted for KYC verification — including copies of Indonesian KTP cards and passports — are encrypted at rest, stored in isolated environments, and accessible only to authorised compliance staff.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a written request to our support team and we will respond within thirty (30) calendar days.
ags99 uses only essential session cookies and first-party analytics cookies. No third-party advertising trackers or cross-site tracking pixels are loaded on the Platform. Cookie types and purposes are fully disclosed in this Policy.
Payment data — including bank account numbers for BCA, BRI, BNI, Mandiri, and e-wallet credentials for OVO, DANA, GoPay, ShopeePay, and LinkAja — is processed through PCI-DSS compliant payment gateway infrastructure and never stored on ags99 primary servers.
ags99 operates as an offshore international online gaming platform serving players primarily in the Indonesian market. This Privacy Policy ("Policy") applies to all personal data we process in connection with the ags99 website located at https://ags99.cam, including all betting, casino, lottery, payment, customer support, and account management services (collectively, the "Services").
This Policy applies to all registered players, prospective players who browse the Platform without registering, and any individual who contacts ags99 through our support channels. It covers personal data collected through the website, mobile browser interfaces, live chat sessions, email correspondence, and any other digital touchpoint operated by ags99.
This Policy is effective as of January 2026 and supersedes all prior versions. We reserve the right to update this Policy at any time; material changes will be communicated via the registered email address on your Account at least seven (7) calendar days before taking effect.
For the purposes of this Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can be used to identify a natural person, directly or indirectly — including name, national ID number, email address, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Controller" | ags99, as the entity that determines the purposes and means of processing your Personal Data. |
| "Processor" | A third-party service provider that processes Personal Data on behalf of ags99 under a binding data processing agreement — such as payment gateway operators or cloud hosting providers. |
| "KYC Data" | Identity and age verification documents submitted under our Know Your Customer process, including copies of KTP (Kartu Tanda Penduduk) or Indonesian passport, and supporting address evidence. |
| "Cookies" | Small text files placed on your device by the Platform to enable session management, preference storage, and first-party analytics. |
| "Services" | All features, products, and services made available through the ags99 Platform at https://ags99.cam. |
3.1 Account Registration Data. When you create an ags99 Account, we collect the following information directly from you:
3.2 KYC Verification Data. To comply with our responsible gaming and anti-money-laundering obligations, we collect:
3.3 Transaction Data. For every financial transaction on the Platform, we record:
3.4 Betting & Gaming Activity Data. We record all betting and gaming activity on your Account, including:
3.5 Technical & Device Data. When you access the Platform, our servers automatically collect:
3.6 Communications Data. When you contact our customer support team — through live chat, email, or any other channel — we retain records of those communications, including the content of messages and any attachments you provide, for quality assurance and dispute resolution purposes.
ags99 processes your Personal Data only where a valid legal basis exists. The table below maps each processing purpose to its corresponding legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your Account | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| KYC identity and age verification | Legal obligation / legitimate interest |
| Anti-money-laundering and fraud detection | Legal obligation / legitimate interest |
| Responsible gaming monitoring and intervention | Legitimate interest / legal obligation |
| Customer support and dispute resolution | Performance of contract / legitimate interest |
| Sending transactional service notifications | Performance of contract |
| Sending promotional communications (opt-in only) | Consent |
| Platform security and abuse prevention | Legitimate interest |
| First-party analytics to improve the Platform | Legitimate interest |
We do not use your Personal Data for any purpose that is incompatible with the purposes listed above. If we intend to process your data for a new purpose, we will notify you in advance and obtain consent where required.
5.1 Types of Cookies Used. ags99 uses the following categories of cookies on the Platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, remember login state, and enable core Platform functionality. | Session |
| Functional | Remember your language preferences, display settings, and responsible gaming tool configurations. | Up to 12 months |
| Analytics | First-party analytics to understand how players navigate the Platform so we can improve the user experience. No data is shared with third-party analytics vendors. | Up to 12 months |
5.2 No Third-Party Advertising Cookies. ags99 does not load third-party advertising networks, retargeting pixels, or cross-site tracking technologies on the Platform. We do not participate in behavioural advertising ecosystems.
5.3 Managing Cookies. You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Blocking functional or analytics cookies has no impact on core functionality.
6.1 Principle of Minimum Disclosure. ags99 shares your Personal Data only to the extent strictly necessary to deliver the Services or to comply with legal obligations. We do not sell, rent, or trade your Personal Data to any third party for commercial gain.
6.2 Authorised Third-Party Processors. We engage the following categories of third-party service providers as data Processors under binding data processing agreements:
6.3 Legal Disclosures. ags99 may disclose your Personal Data to law enforcement agencies, regulatory authorities, or courts where required by a valid legal order, warrant, or statutory obligation. We will endeavour to notify you of such disclosures where legally permitted to do so.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of ags99's business assets, your Personal Data may be transferred to the successor entity. We will provide advance notice of any such transfer via your registered email address.
7.1 Retention During Account Lifetime. We retain all Personal Data associated with your Account for as long as your Account remains open and active. This includes Account registration data, KYC documents, transaction history, and betting records.
7.2 Retention After Account Closure. Following Account closure — whether voluntary or initiated by ags99 — we retain your Personal Data for a minimum period of five (5) years after the date of closure. This retention period supports our obligations in connection with:
7.3 Deletion Upon Expiry. Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures. KYC documents are destroyed using certified secure-erasure methods.
7.4 Shorter Retention for Certain Data. Technical logs (server access logs, IP records) are retained for a maximum of ninety (90) days unless a specific investigation requires longer retention. Session cookies are cleared at session end or within the periods specified in Section 5 above.
8.1 ags99 implements a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our principal security measures include:
8.2 While ags99 employs industry-standard security controls, no system is entirely immune to all threats. You are responsible for maintaining the confidentiality of your Account password and for notifying us immediately at [email protected] if you suspect your Account has been compromised.
As a registered player on ags99, you have the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected]. We will respond within thirty (30) calendar days of receiving a complete and verifiable request.
Request a copy of all Personal Data we hold about you, including the categories, sources, and purposes of processing.
Request correction of inaccurate or incomplete Personal Data held on your Account.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to mandatory retention obligations.
Request that we temporarily restrict processing of your data while a dispute or correction request is being resolved.
Request your Personal Data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing based on legitimate interests, including profiling for responsible gaming monitoring or marketing analytics.
Where processing is based on your consent (e.g., promotional emails), withdraw that consent at any time without affecting prior lawful processing.
Request human review of any significant decision made about your Account through solely automated processing, including fraud flags or account restrictions.
Please note that certain rights are subject to limitations where ags99 has overriding legal obligations — for instance, we cannot delete KYC records that are required for AML compliance during the mandatory five-year retention period.
The ags99 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under 21 years of age. Age verification is a mandatory step during Account registration and KYC verification.
If we discover that Personal Data has been collected from a person under the age of 21, we will immediately close the associated Account, void all Balances, and delete the relevant data as promptly as permitted by our legal obligations. If you believe a minor has accessed the Platform using your credentials, contact our support team immediately to secure your Account.
11.1 Opt-In Basis. ags99 sends promotional communications — including bonus offers, tournament announcements, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, BRI Liga 1 season openers, and international tournament calendars — only to players who have explicitly opted in to receive such messages at the time of registration or via Account settings.
11.2 Opt-Out. You may opt out of marketing communications at any time by:
11.3 Transactional Notifications. Opt-out from marketing communications does not affect transactional notifications — such as deposit confirmations, withdrawal approvals, password reset emails, and security alerts — which are sent as a necessary part of delivering the Services.
12.1 ags99 operates as an offshore international platform. Your Personal Data may be transferred to and processed in countries other than Indonesia where our cloud infrastructure providers, KYC verification partners, or game software suppliers are located. Some of these countries may have data protection laws that differ from those applicable in Indonesia.
12.2 Where Personal Data is transferred internationally, ags99 implements appropriate safeguards to ensure an equivalent level of data protection, including:
13.1 The ags99 Platform embeds games and content delivered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While these games are presented within the ags99 interface, the underlying game engines are operated by their respective developers.
13.2 Game providers receive only a pseudonymous session token to deliver gameplay; they do not receive your full name, KTP number, bank account details, or any other directly identifying Personal Data. All game result data is transmitted back to ags99 and stored under this Policy.
13.3 ags99 does not control the privacy practices of third-party game providers in their own systems. We encourage you to review the privacy documentation of individual game studios if you have specific concerns about how they handle session-level technical data.
14.1 ags99 reserves the right to amend this Privacy Policy at any time. The revised Policy will be posted to this page with an updated effective date and version number. For material changes — particularly those affecting how we share data, how long we retain it, or what rights you have — we will send advance notice to your registered email address at least seven (7) calendar days before the change takes effect.
14.2 Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the changes, you must discontinue use of the Platform and may request Account closure and data deletion by contacting our support team.
For any questions about this Privacy Policy, to exercise your data rights, or to report a suspected data security incident, please contact the ags99 Data Privacy team. All requests must be submitted in writing for documentation and tracking purposes. We will acknowledge receipt within two (2) business days and provide a substantive response within thirty (30) calendar days.
Our support team is available around the clock to address any data privacy concerns or help you exercise your rights.
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